Privacy Policy | The Paddle Club

We at The Paddle Club are committed to respecting and protecting your privacy. This policy sets out the basis on which any data we collect from you, or that you provide to us, is processed. Please read this carefully to understand how we treat your personal data.

The following information is for the purposes of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation 2018 (the Data Protection Legislation).

Who are we?

The Paddle Club are a kayak and paddle board rental company located in Wicormarine Yacht Haven, Cranleigh Road, Portchester, Fareham, PO16 9DR.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide by filling in forms on/or downloaded from our website (https://www.thepaddleclub.co.uk) and our Facebook page or other social media platforms. This includes requesting information or quotations for bookings from us.
If you contact us in person, by telephone, or by email we may keep a record of that conversation.
If you complete a research questionnaire sent by or for us.
Details of your visits to our website and the resources that you access. This is anonymous data collected by Google Analytics.
Information obtained from third parties in accordance with the Data Protection Act.
Information provided to us by you when you sign our compulsory waiver when renting our services.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and analytical reporting. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website uses cookies to distinguish you from other users of our website.

Cookies are small data files, which are stored on the hard drive of your computer. Cookies contain certain personal information about you, which help us to improve our site and to deliver a better and more personalised service.

You can refuse to accept cookies by changing your browser settings. If you do this, you may not be able to access all areas of our website.

WHERE WE STORE YOUR PERSONAL DATA

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via email or through our website will be stored on the secure servers of third parties authorised by us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All our paper rental waivers, whereby you provide your details and clarification of rental terms and conditions are kept securely and destroyed after a 6 weeks.

DISCLOSURE OF INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission; or have a legal obligation to do so; or to protect our rights, property and customers; or in order to enforce our general terms and conditions.

USES OF INFORMATION

We use information held about you in the following ways:

To ensure that content on our site is presented in the most effective manner for you and your computer.
To provide you with information that you request from us, or which we feel may interest you.
To enable you to participate in the services we provide.
To notify you of changes to our service.

YOUR RIGHTS

Under the Data Protection Legislation:

Where you have provided your consent to the processing of your data for any purpose, you have the right to withdraw such consent at any time.
You can ask us to rectify any inaccuracies in the personal information we hold about you.
You have the right to request the erasure of personal information that we hold about you.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes.

You can exercise any of these rights by contacting us through our email: book@thepaddleclub.co.uk, our number +44 7888 871559

ACCESS TO INFORMATION

The Data Protection Legislation gives you the right to access information held by us about you. Your right of access can be exercised in accordance with the Legislation. An administration fee may be charged in certain circumstances – please contact us if you require further information.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

RETENTION

We will only retain your personal information for as long as is necessary to carry out the purpose for which it was collected.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on our website, and, where appropriate, may be notified to you by email.

The Paddle Club 2023